Having problems connecting to Facebook?

Updated 2 years ago by Jelena Mikic

If you rejected certain permissions when authorising Facebook, Missinglettr could have some issues. Keep reading to resolve these.

When you authorised Missinglettr to connect to your Facebook account, you will have been asked by Facebook to accept the permissions that we were asking for. Facebook offer you the ability to reject certain permissions. If you did this, then chances are Missinglettr will not be able to see your pages and groups properly. 

To rectify this, you will need to:

  1. Delete Missinglettr from your connected apps list in Facebook. To do this head over to this page: https://www.facebook.com/settings?tab=applications
  2. Once there, search or "Missinglettr". Once found, hover over it with your mouse and press the X button to revoke Missinglettr's access.
  3. Head back into Missinglettr and go to Social Profiles in your settings. Click the X against the FB account you're having problems with. It will disappear and then re-appear below. Hover over it again, and now press the 'delete' button.
  4. You can now re-add your FB account by pressing the "+ Add Profile" button. This time, make sure you accept every permission Missinglettr is asking for.

You should now be able to see your pages and groups.

If you are still having problems, just hit the chat icon at the bottom right of this screen and we'll step in and help.

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