Having problems connecting to Facebook?
If you rejected certain permissions when authorising Facebook, Missinglettr could have some issues. Keep reading to resolve these.
When you authorised Missinglettr to connect to your Facebook account, you will have been asked by Facebook to accept the permissions that we were asking for. Facebook offer you the ability to reject certain permissions. If you did this, then chances are Missinglettr will not be able to see your pages and groups properly.
To rectify this, please work throuhg the following steps:
Note: Please make sure you only remove Missinglettr from Facebook and not the other way around (i.e. don't remove Facebook from your Missinglettr account) or you will find that all of your scheduled content will have been deleted.
- Delete Missinglettr from your connected apps list in Facebook. To do this head over to this page: https://www.facebook.com/settings?tab=applications.
- Delete Missinglettr from your connected apps list in Facebook. To do this head over to this page: https://www.facebook.com/settings?tab=business_tools&ref=settings. If this URL doesnt load for you, its possible you havent setup a Business record within Facebook. In these cases, you can ignore this step.
- Once there, search or "Missinglettr". Once found, hover over it with your mouse and press the X button to revoke Missinglettr's access.
- Head back into Missinglettr and go to Social Profiles in your settings and press the Reconnect button next to the Facebook profile you were having problems with. This time, make sure you accept every permission Missinglettr is asking for.
You should now be able to see your pages and groups.
If you are still having problems, just hit the chat icon at the bottom right of this screen and we'll step in and help.